“We all know we’ve got to compete for customers’ belief when it comes to privacy and that is superb for the world. Folks ought to have decisions in how they impart and really feel assured that nobody else can see their chats,” Cathcart mentioned.
Requested if WhatsApp had seen an exodus of customers to rival apps like Sign and Telegram, Cathcart answered in unfavourable.
“No. We’re grateful that individuals proceed to use and belief WhatsApp to talk…We expect competitors on privacy is nice as a result of it’s going to assist make apps much more non-public and safe sooner or later,” he added.
Requested if the federal government has sought clarification on the matter, Cathcart mentioned: “We stay accessible to reply any questions and to clarify our continued dedication to the privacy and safety of customers throughout India.”
READ MORE: Govt analyzing WhatsApp’s consumer policy modifications amid privacy debate
In previous years, WhatsApp has drawn flak from the federal government over misuse of the platform for the unfold of misinformation. Since then, the Fb-owned firm has taken numerous steps to curb the unfold of hate messages.
Cathcart additionally famous that WhatsApp can even proceed to “explain” to individuals and its companions how the platform protects the privacy and safety of individuals’s private messages.
WhatsApp had knowledgeable customers concerning the modifications in its phrases of service and public policy, via an in-app notification final week. Customers have until February 8 to agree to the brand new phrases so as to proceed utilizing the platform.
This led to a consumer backlash and triggered memes on the web over WhatsApp’s alleged sharing of consumer data with Fb. Many customers have additionally began shifting to rival platforms, and apps like Telegram and Sign have seen tens of millions of downloads globally within the quick aftermath of the occasion.
Cathcart argued that “some apps claim to have end-to-end encryption for group chats, and do no such thing”. He emphasised that WhatsApp’s policy replace doesn’t have an effect on the privacy of messages with associates or household in any means.
“We’re not keeping logs of who everyone in India is texting or calling. We do not share your contacts with Facebook or the other apps Facebook offers….You can download your account information right from WhatsApp to see for yourself the limited data we collect,” he added.
As an alternative, this replace contains modifications associated to messaging a enterprise on WhatsApp, which is non-compulsory, and supplies additional transparency about how information is collected and used, he mentioned.
“This has turn into all of the extra vital during the last 12 months with individuals needing to conduct commerce remotely,” Cathcart mentioned including that WhatsApp works with Fb to assist tens of millions of micro companies round India.
Cathcart additional said that the corporate is constructing new methods within the close to time period for individuals to store on WhatsApp for companies to handle and reply to messages.
“When launched, this will be available to all, but it will be people’s choice whether or not to choose to do so,” he mentioned.
READ MORE: WhatsApp says particular person chats protected as customers shun platform
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